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9 artículos
Solución de problemas
- Solución2 min de lecturaNothing is heard after go-liveThe session is live but no sound reaches InterScribe from the room: find out whether the agent, the sound desk or the network is the cause.
- Solución2 min de lecturaCaptions stop for a few seconds, then come backCaptions pause during the session and recover on their own: a dropping connection, or a change made in the Console, is usually the cause.
- Solución2 min de lecturaCaptions arrive lateCaptions or voices trail the speaker: what delay is normal, how to tell when a channel is behind, and what to do about it.
- Solución1 min de lecturaCaptions are in the wrong languageThe floor captions come out in another language than the one being spoken: the floor language does not match the speaker.
- Solución2 min de lecturaA voice went silentListeners on a language stop hearing its AI voice while captions carry on: find out whether it was stopped, paused, or is down.
- Solución2 min de lecturaThe agent shows offlineAn agent on the Agents page shows Offline, Never connected or Key no longer valid: what each means and how to bring it back.
- Solución2 min de lecturaListeners hear nothing on their phonesListeners turn on audio for a language and hear nothing: check whether the language has a voice, then the voice, then the listener's phone.
- Solución2 min de lecturaThe interpreter can't hear the floorAn interpreter in the Booth hears nothing from the room: check the session, the floor's audio, what the Booth is listening to, and the headphones.
- Solución2 min de lecturaThe Console stays on standbyThe session has not gone live and its channel is still in standby: check the start time and whether the session starts by itself.