Docs

Help centre

How can we help with your event?

Guides with real screenshots for everyone on your team, from the first session to the hundredth. Search, or ask a question in your own words.

Captions stoppedMy Wi-Fi is strong but audio dropsCan’t reach InterScribeAdd a human interpreterGo live from the Console

Something wrong right now?

Start here during a live event. Each takes under a minute.

Run the connection checkTests this device and network against InterScribeFind your symptomWhat you see → why → what to doSystem status: all systems runningChecked a moment agoTalk to support

Introduction

Get to know InterScribe

A guided tour of the whole product, and a checklist to prepare your team for the big day.

All interactive guides →

Meet InterScribe

A tour of an event from start to finish, in 28 stops, with a stamp at every stop and a short quiz at the end.

About 25 minutes · 28 stops

StartTraining mode

Preparing for the One

A guide for organizers, volunteers, sound teams and interpreters: plan your setup, welcome guests and know who to call.

About 15 minutes

Start

Browse the guides

Written for any organization: replace “your event” with your service, conference, lecture or meeting.

Interactive: something to try on the pageYour first event in 15 minutes →Interactive guides →Browse all articles →
01Start hereWhat InterScribe does, your first event, and how the pieces connect from microphone to listener.First eventHow it fits togetherRequirements
02Plan your eventSessions, conferences, rooms and AV channels, languages, AI or human interpreters, schedule import.SessionsRooms & channelsLanguages
03Get audio inThe desktop, web and mobile agents, mixers, OBS and vMix, Zoom and Teams, RTMP, SRT and WHIP.Desktop agentMixersOBS & vMix
04Run it liveThe Console and the interpreter Booth: standby, sound check, go live, health, Backstage requests.ConsoleBoothCaption health
05Your audienceJoining by link, QR code or app, the listener view, chat, Q&A and polls, accessibility and privacy.Join by QRListener viewChat & Q&A
06Connection & networkHow audio travels over the internet, Wi-Fi versus internet, DNS, firewalls, Starlink, delay.Wi-Fi is strong but…DNS & firewallsStarlink
07TroubleshootingPick what you see. Every symptom leads to the cause and the fix, for every part of the product.Symptom finderNo soundDelay
08After the eventSummaries, transcripts, reports, recordings and what your audience did.SummariesTranscriptsReports
09Account & billingMembers and roles, interpreter-only access, plans, usage and credits, devices and agents.Members & rolesPlansUsage
10ReferenceFAQ, glossary, system requirements, the network allow-list for IT, the printable event-day checklist.FAQAllow-listChecklist
11Release notesWhat changed, when, and which known issues each release fixed.Known issuesAgent app

Guides by type of event

A full setup from start to finish: the room, the gear, the network and the people. Every core guide applies to all of them.

Church servicesA weekly service run by volunteers: mixer to agent, listeners on church Wi-Fi, recurring sessions.ConferencesSeveral rooms and days, one AV channel per room, interpreters in booths, crowded venue Wi-Fi.Corporate & hybridTown halls and training with Zoom, Teams or OBS, behind a company firewall.Education & healthcareLectures and patient sessions: captions first, accessibility rules, strict networks.