Privacy Policy

Effective date: May 15, 2024. Last updated: November 8, 2026

Welcome to InterScribe. Your privacy is important to us. This Privacy Policy explains how InterScribe ("we", "us", or "our") collects, uses, discloses, and protects personal data across our services, including https://interscribe.io and related applications. It also explains your privacy rights and how to exercise them. This policy does not apply to third-party websites or services that we do not control.

Definitions

Personal Data: Information about a living individual who can be identified.
Usage Data: Data automatically collected through your use of our Services.
Cookies: Small text files stored on your device.
Data Controller: The entity determining how personal data is processed (InterScribe).
Data Processor: An entity that processes data on behalf of a Data Controller.

What Data We Collect

We collect two main types of information:

Information you knowingly and actively provide when you use or participate in our Services (e.g., creating an account, submitting a form, contacting support, or posting content).
Information automatically sent by your devices, including technical data about your visit and interactions.

Log Data

When you visit our Services, our servers may log standard data automatically provided by your browser or device. This may include your:

IP address
Browser type and version
Device type and OS
Pages visited and time spent
Access times and dates
Referring URLs
Technical details of any errors encountered

This data may not be personally identifying on its own, but may be combined with other information to identify individuals in certain contexts.

Additional Collection Points

We may also collect data when you:

Use a mobile device or browser to access our Services
Contact us via email, support forms, or social media
Mention or engage with us on external platforms
Are referenced by other users (e.g., shared files, invites)

We may combine this data with publicly available or third-party-provided information (e.g., business partners or marketing platforms) to improve our Services and personalize your experience.

How We Use Your Data

Provide, maintain, and improve our Services
Create and manage your account and organizational workspace
Process transactions, billing, and subscription administration
Respond to inquiries and provide customer support
Send service, security, legal, and administrative communications
Send marketing messages where permitted and manage your preferences (we send none to crew members through InterScribe Studio)
Monitor usage; detect, investigate, and prevent abuse, fraud, and security threats
Develop and improve transcription, translation, and accessibility capabilities using de-identified or otherwise lawfully processed data (interpreter audio is never used for this). Data received from Google APIs is never used for this.
Comply with legal obligations and enforce our terms, contracts, and policies

We may also use aggregated and de-identified data for analytics, benchmarking, and service improvement where such processing cannot reasonably identify you. Data received from Google APIs is never used for this.

Legal Bases for Processing (for EU/EEA users)

Contractual necessity
Legitimate interests
Consent (e.g. for marketing or AI training)
Legal obligations

Sharing Your Data

We do not sell personal information for money. We may disclose personal data only as needed for the purposes described in this policy, including to:

Service providers and subprocessors bound by written data protection terms
Professional advisers, auditors, and insurers under confidentiality obligations
Law enforcement or regulators when required by law or valid legal process
Successors in connection with mergers, acquisitions, financing, or asset transfers
Integration partners or third-party tools that you authorize to connect to your workspace
Expo, which delivers push notifications to the InterScribe Studio app, and Apple and Google, whose push services carry them to your phone

You may request our current subprocessor list and transfer safeguards by contacting us.

Referral partners

When you sign up through a partner, we share your organisation's name, plan, account status and billing amounts with that partner, so we can pay them for the referral. We do not share personal information about you or your team, or anything from your events.

When a partner gives us your contact details, they confirm you agreed to it. Our first message says who referred you and why we're writing.

Data Processing, Retention and Subprocessors

For live captions and translations we keep the stream buffer for 24 hours after a session ends, word-level segments for 90 days and final captions for two years by default; organizations can set their own windows. Deleting a session or an organization erases its captions, translations, corrections and evaluation copies everywhere they exist and records what was removed. Transcript text is shared only with the speech recognition and translation providers named in our subprocessor list, available with our Data Processing Agreement on request. Processing takes place in Amazon Web Services in the United States.

How we protect live captions and translations

Live session logs, which can include participants' names as shown in the meeting, are kept for up to 24 hours. Automatic session archives are kept for up to 14 days. Sessions you choose to save are kept until you delete them. If you ask us to erase your data, we remove your name from saved transcripts; temporary logs and archives expire on their own within these periods.

Ask: Viewer Questions and AI-Generated Answers

When you use Ask, your question text, the session transcript, and the AI-generated answer are processed by our AI providers (OpenAI, and Anthropic and Cohere through Amazon Bedrock) to produce answers and to search past sessions. Your question and its answer are stored in our database and retained with the session. Where the organizer has turned on search across past sessions, excerpts of session transcripts are also kept in an Amazon S3 Vectors index and removed when the session is deleted. We keep your account only to show you your own questions and to apply rate limits; it is never shown to session organizers.

Zoom Meetings

If you connect a Zoom account, we receive from Zoom your Zoom user ID, name and email, the permissions you approve, and the details of your meetings (meeting number, title, start and end times, host and whether it repeats). We use them to list your meetings, to join the meetings you choose with our translation bot, and to create a meeting if you ask us to. Zoom access credentials are stored encrypted. Short-lived join and recording tokens are used for one join and are not stored; a passcode you enter for a pasted meeting link is stored encrypted and deleted with its session. Audio from a meeting we join is converted to live captions and translations for the session and is recorded only if the session's own recording setting is on; captions are kept as described above. You can disconnect your Zoom account in InterScribe at any time, which stops translation, revokes our access (unless the same Zoom user is still connected in another workspace) and deletes that workspace's Zoom connection, including your Zoom user ID, name and email, the stored credentials and the meetings we listed for you. When you remove the app in Zoom, Zoom notifies us and we delete the Zoom connection for your Zoom user in every workspace, including your Zoom user ID, name and email and the meetings we listed for you. Sessions you created in InterScribe, with their captions and translations, stay in your workspace until you delete them.

InterScribe for Chrome

The InterScribe for Chrome extension works only on meet.google.com. Its content script runs on every Meet page and reads whether Meet shows you as muted, who is speaking, your own name, the participants' display names and whether the call has ended. It passes this to InterScribe only while that tab is being translated. When you use the extension's popup, it also reads the title and address of the tab you are on, and sends InterScribe the Meet call code and a session name suggested from the tab title, to set up your session. It records audio only after you select Start translation, and only from that Meet tab: the audio of the meeting and, while Meet shows you as unmuted, your own voice. The microphone stays open for the whole run, but your voice is sent only while Meet shows you as unmuted; if Meet cannot be read, it is not sent. The audio goes to InterScribe for live captions and translations and is handled like the audio of any other session, as described in Data Processing, Retention and Subprocessors above. The names of the people speaking, yours included, are sent to InterScribe as speaker labels and are stored with the session's transcript. Your sign-in tokens are kept in the browser's extension storage and are used only to talk to InterScribe. We do not sell this data or use it for advertising.

To stop, select Stop in the extension: either end the session for everyone, or stop only the meeting audio and keep the session live. Leaving the call or closing the Meet tab also stops the audio. To remove the extension's access to your account, sign out in the extension or disconnect it in Settings → Connected apps in InterScribe. Uninstalling the extension removes what it stores in your browser.

YouTube

If you connect a YouTube channel to your workspace, InterScribe uses YouTube API Services. We receive from Google your channel's ID and name and the access you approve, and we store the access credentials encrypted. With that access we read your channel's list of uploads, the titles, descriptions, durations and thumbnails of its videos, and the caption tracks you uploaded (never YouTube's automatic captions). We use them only for the features you choose. When you import a video into Video Studio, its title, description, chapters and uploaded caption tracks are copied into your workspace, and its captions become the video's transcript. When you ask us to, we publish translated captions, titles and descriptions to that video. If you turn on learning from your YouTube channel in a vocabulary's suggested words, once a week, when your channel has a new upload, we read the captions of your 10 newest uploads and suggest words for your vocabulary, keeping only the suggested words, up to three example lines for each, and the ID of the newest upload we read, so that we read again only after a new one. To translate captions, titles and descriptions, or to find words, their text is processed by the AI subprocessors described in Data Processing, Retention and Subprocessors above. We do not sell this data, use it for advertising, or share it with anyone else.

InterScribe's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. By connecting a channel you agree to the YouTube Terms of Service, and the Google Privacy Policy applies to the data Google holds about you. Neither we nor the providers that process data for us use data received from Google APIs to develop, improve or train AI or machine-learning models.

To stop, disconnect the channel in Settings → Video Studio in InterScribe: this revokes our access (unless the same channel is still connected in another workspace) and deletes the stored credentials. Turning off learning from your channel stops the weekly reading. You can also remove InterScribe's access at any time in your Google account's security settings. For questions or complaints about how we handle this data, contact us at the address under Contact Information below.

Google Calendar

InterScribe's own staff can connect their Google Calendar so that customers and visitors can book meetings with them, such as a demo, on InterScribe's booking pages. Customers do not connect a calendar. When a staff member connects one, we receive from Google the email address of their Google account and the access they approve (to read their calendars and to create and change events), and we store the access credentials encrypted. With that access we list their calendars so they can choose which ones count as busy; we read only the busy times of those calendars, not their events, to offer visitors free times; we read the events on their primary calendar (at first from 30 days back to one year ahead, then every change), and for each event that has a guest we keep only its times, status, the guests' email addresses and its title, so the meeting is logged on the record of the matching lead or customer in InterScribe, or, when no lead or customer matches, listed for our staff to assign or dismiss; and we create, move and cancel the meetings booked through InterScribe, with a Google Meet link and an invitation to the guest. Events without a guest are not kept. If a staff member also allows InterScribe to send email from their Gmail address, we use that access only to send the follow-up emails they send to customers from InterScribe; it cannot read their mailbox. A booking's record is deleted 30 days after the meeting ends; meetings logged on a lead's or customer's record, and events listed for staff, are kept until they are deleted or erased on request. We do not sell this data, use it for advertising, or share it with anyone else.

InterScribe's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google Calendar data only for the booking and meeting features described here. Neither we nor the providers that process data for us use data received from Google APIs to develop, improve or train AI or machine-learning models.

To stop, disconnect Google Calendar in Admin → Meetings in InterScribe: we delete the stored credentials and ask Google to revoke our access, and that person can no longer be booked. You can also remove InterScribe's access at any time in your Google account's security settings. For questions or complaints about how we handle this data, contact us at the address under Contact Information below.

InterScribe Studio (for interpreters and operators)

InterScribe Studio is the app for the people who work a session: interpreters and operators. This section covers what Studio collects from them, whom we call crew members. It does not cover listeners, who use the InterScribe listener app and website, covered elsewhere in this policy.

Your account. Studio never creates an account. A workspace admin invites you by email, and you accept on the web. You then sign in to Studio with your email and password, or with Google or Apple if you have linked them to that account. We keep the profile you give us: your name, your email address and, if you add one, your profile photo. You can change your name and photo in Studio or on the web.

Your microphone. While you are on air as an interpreter, Studio streams your microphone live to the session's listeners. Whether your voice is also recorded depends on the session's organizer. If they turn on "Record this session", we record the floor and every interpretation channel, including yours, from the moment the session goes live, and they can let the audience replay it. When a session is being recorded, Studio tells you before you enter the booth and shows a Recording pill. If the organizer has not turned recording on, your voice is heard live and is not kept as audio. A recording is kept until the organizer deletes the session or the workspace; there is no automatic deletion today. Live captions and translations made from your voice are handled as described in Data Processing, Retention and Subprocessors above. We never use interpreter audio to train or improve transcription or translation models.

Crew chat. Messages you send in a session's crew chat, including direct messages to another crew member, are stored with the session, with your name, who sent each message and the room it was sent in (a direct message sits in a private room for the two people). We also store when you last read each room, so Studio can show your unread count. After 3 months a message is archived: it leaves the live chat and can be read by your workspace's admins. It is deleted after 6 months, or after 12 months if your workspace chooses that. Messages are also deleted when the session, the workspace or your account is deleted. If a moderator hides or deletes a message, a record of that decision is kept after the message itself is gone.

Report a problem. When you send a report from Studio we receive the text you wrote, an optional screenshot if you keep it on, and the app's own log of the last 10 minutes, with tokens, email addresses and long keys removed on your phone before it is sent. The log is kept in the app's memory only and is cleared when you sign out. We also receive the app version and your phone's platform, and the session if you reported from one. The report goes to the InterScribe team and is stored with your workspace. Screenshots are deleted 180 days after the report is resolved. The report you sent (its text, screenshots and logs) is deleted 24 months after it was made; a short summary of the problem may remain in our internal issue tracker.

Signed-in devices and notifications. Each phone you sign in on has a sign-in record: the device name, iOS or Android, the app version, when you signed in and when it was last active. This is the Devices list you can see in Studio, and you can sign out any device or all of them. Sign-in codes and refresh tokens are stored only as hashes; a refresh token lasts up to 90 days. Records of signed-out devices are deleted about 30 days later. If you allow notifications, we store your phone's push token with that device record and send notifications through Expo's push service and then Apple or Google. Notifications you receive are kept in your in-app bell for 90 days. We also keep your notification preferences: which events reach you by push or email, quiet hours and the time zone they use.

Camera, photos and Bluetooth. Studio asks for your camera to scan an invitation code and to take a profile photo, and for your photos to choose one. It asks for Bluetooth connection access for the audio equipment you connect and, on Android, runs a microphone foreground service while you are on air. We do not use these for anything else, and the only photos uploaded are the profile photo you choose and the screenshot you attach to a report.

No tracking. Studio contains no advertising or analytics identifier and no analytics or tracking service, and it does not track you across other apps or websites. We do not sell or share crew data for advertising.

Who sees it. Your workspace's admins can see you in their member list with your name and email. We share data with the providers named in Sharing Your Data, including the speech and translation providers that process session audio and Expo for notifications.

Deleting your data. You can delete your own account in InterScribe on the web, under Settings › Profile › Delete account. If you are not in any workspace, you reach it at interscribe.io/settings. Deleting your account removes your profile, your sign-in records and push tokens, your notification preferences and bell, and your crew chat messages and read markers. A workspace you were the only member of is deleted with you; for a workspace you share, another SuperUser must remain, and if you are the only one you must hand over first. A report you sent from Studio is not deleted with your account: it stays, no longer linked to you, until it is deleted on the schedule above. A workspace admin can remove you from their workspace at any time (your account stays, you lose that workspace), and an admin with the right permission can delete your account entirely. You can also write to privacy@interscribe.io.

Cookies and Tracking Technologies

We use cookies on our website to enhance your experience and collect analytics. Types include:

Necessary cookies
Preference cookies
Performance/Analytics cookies (on our website only)
Advertising cookies (on our website only)

You can manage cookie preferences in your browser and through our cookie settings controls. Where required, non-essential cookies are used only with consent. You can withdraw consent at any time.

User Rights

Depending on your jurisdiction (including EEA/UK, Canada, and certain U.S. states), you may have rights to:

Know what personal data we process and access a copy
Request correction of inaccurate data
Request deletion, subject to legal exceptions
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request data portability where applicable
Appeal or escalate a denied request where required by law

To exercise your rights, contact privacy@interscribe.io. We may verify your identity before fulfilling a request.

Data Retention

We retain personal data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type, contractual requirements, and legal obligations. When data is no longer required, we delete or de-identify it in accordance with our retention controls. For reports sent with Report a problem, whether from our website, our apps or InterScribe Studio, screenshots are deleted 180 days after the report is resolved, and the report you sent (its text, screenshots and logs) is deleted 24 months after it was made. A short summary of the problem may remain in our internal issue tracker. Retention for InterScribe Studio is described under InterScribe Studio.

Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal data from children without appropriate consent where required. If you believe a child has provided personal data in violation of this policy, contact us and we will investigate and take appropriate action.

International Transfers

Personal data may be transferred to and processed in countries outside your jurisdiction, including Canada and the United States. Where required, we use appropriate safeguards such as contractual protections and transfer assessments to support lawful cross-border processing.

Security Measures

We implement technical and organizational safeguards designed to protect personal data, including encryption, access controls, logging, and incident response procedures. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Organizational Accounts

If you sign up with an email address belonging to an organization (e.g., your employer or institution), or an organization's workspace invites you (as happens in InterScribe Studio, where you accept an invitation instead of signing up), we may share certain account data with the organization and allow them to administer or control your access.

User-Generated Content and Community Features

When using the InterScribe listener app, users may post comments, likes, or add personal notes. These interactions are treated as user-generated content. You are responsible for any information you share. Content you submit may be visible to others depending on your settings or the feature used. Messages you send in a session's crew chat in InterScribe Studio are visible to the other crew members in that chat, and are kept as described under InterScribe Studio.

We may moderate, store, or remove content to maintain platform integrity or respond to legal requests. Do not post confidential or personally sensitive information unless intended.

Mobile App Data & Permissions

If you use our mobile app (iOS or Android), we may request permissions for:

Notifications
Camera or microphone access (if required for a feature; in InterScribe Studio, the microphone streams your voice live to the session's listeners while you are on air)
Device information or location data (for security or personalization). InterScribe Studio does not ask for your location; it keeps a record of each phone you sign in on, described under InterScribe Studio

You may change your permissions at any time via device settings. In our listener app, usage data may also be collected through SDKs and analytics tools to improve app performance. InterScribe Studio contains no analytics or tracking service.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will be available at: https://interscribe.io/privacy-policy

Material updates will be announced on our website or via email. Prior versions are available on request.

Language

This Privacy Policy is written in English. Translations into other languages are provided with AI for convenience; if a translation differs from the English version, the English version applies.

Contact Information

Data Controller: Kingdom Global Ventures Inc., Toronto, ON, Canada

Email: privacy@interscribe.io