Terms and Conditions

Effective Date: May 15, 2024. Last Updated: October 23, 2026

These Terms and Conditions ("Terms") govern access to and use of InterScribe ("we," "our," or "us"), a SaaS platform offering AI-powered real-time transcription, translation, and interpretation services. These Terms apply to organizational customers and their authorized users ("Client," "you"). By accessing or using InterScribe, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

Contracting Entity and Authority

The InterScribe service is operated by Kingdom Global Ventures Inc., based in Toronto, Canada. By using the platform, you agree to these Terms on behalf of your organization and confirm you have the authority to bind that entity. If you register with an email domain associated with an organization, InterScribe may treat the account as an 'Administered Account' and grant administrative control to that organization.

Eligibility and Organizational Access

InterScribe for Organizations is available to legal entities. You are responsible for ensuring that your use of InterScribe complies with applicable laws and is suitable for your intended audience.

Service Description

InterScribe is a real-time AI-powered communication platform designed to enhance multilingual accessibility and post-event productivity. Our Services include:

Live Transcription: Real-time voice-to-text conversion during meetings, webinars, and events.
AI-Powered Translation: Instant translations of spoken content into multiple languages, viewable in text format.
AI Interpretation Interface: Visual tools to assist human interpreters and support AI-driven language comprehension.
AV Dashboards: Audio-visual control centers for moderators and AV teams to manage live language channels and participant engagement.
FrontDoor: A branded access portal for audience members, offering seamless entry to events, live captions, and translations.
Post-Event Archives: Access to event transcripts, translation logs, speaker notes, and other AI-generated summaries.

Important Note:

InterScribe is a technology service provider. We do not offer certified legal, medical, or government interpretation. Our Services are designed for informational and accessibility purposes and are not a substitute for professional human interpreters where formal certification or accuracy is legally or ethically required.

Video Translation

A workspace that uses Video translation (importing, transcribing, translating and dubbing videos, AI voices and lip changes) also accepts the Video translation terms, which add rules for that service and its AI voice provider. Read the Video translation terms.

Free Trial and Subscription

Each organization may use one free trial: up to two (2) live hours within fourteen (14) days, with the features of the plan or size chosen and one AI voice language. We may ask for a payment card to start a trial; the card is checked and saved but nothing is charged unless you later buy a plan or hours. Continued use after the trial requires a paid plan or prepaid hours.

Paid subscriptions may renew automatically unless canceled before the renewal date. You may cancel a subscription online at any time; you keep access until the end of the period you have paid for, and no partial refunds are given for that period. Unless required by law, fees are non-refundable, except: (a) the first payment of a subscription is refunded, less the value of what was used, if you ask within fourteen (14) days of that payment; (b) a purchase of prepaid hours or AI voice hours is refunded in full if you ask within fourteen (14) days of payment and none of it has been used, or less the value of what was used if some of it has; after fourteen (14) days it is not refunded, and its unused hours remain valid as described below; (c) a one-time event order follows the refund terms shown on its order page; and (d) where a documented service interruption is attributable to InterScribe. For prepaid hours, interpreter seats are refunded only if no live session has run in that workspace since the purchase. Refunds are issued by our staff on request, not automatically. You are responsible for applicable taxes, duties, and similar governmental charges.

Trial invitations

We may invite an organization to a trial by a personal link. An invitation is for the named email address or domain, can be used once, and expires on the date shown. It may include a discount, which applies only to the purchase and period it describes, cannot be exchanged for cash, and ends if the invitation expires or is withdrawn.

Abuse Prevention

Clients are prohibited from creating multiple accounts or using alternate identities to repeatedly access free trial hours. InterScribe reserves the right to suspend or terminate access, limit features, or refuse service to any account suspected of engaging in abuse of the free trial program. Determination of abuse is at the sole discretion of InterScribe. This includes using several payment cards, email addresses, domains or workspaces to obtain more than one trial or discount.

Fee Changes

We may change subscription pricing at any time with reasonable prior notice. Fee changes will apply at the start of the next billing cycle. Continued use after notification constitutes acceptance.

Fair use and plan limits

Every plan includes captions and translation in every language. A fair-use limit applies to how many languages can be translated at the same time, and our team can raise it for your events. Each plan shows how many phones it is built to serve at the same time across all your rooms. Many organizations never get close to it; if you are planning a large event, talk to us before the day. Reading captions and using chat, Q&A and polls do not count toward the phone limit. When your usage reaches a plan limit, we tell you in the app and by email and may recommend a plan that fits. To keep the service reliable for every customer, InterScribe may cap usage above a plan limit, for example by not starting audio for additional phones or not adding further translated languages, and may contact you, restrict access, or move you to a suitable plan when usage substantially or repeatedly exceeds your plan, or when we detect abuse such as automated traffic, sharing access outside your organization, or traffic that degrades the platform. We will make commercially reasonable efforts to notify you before, or promptly after, applying a cap.

Prepaid hours and one-time events

Prepaid hours can be used for events up to the audience size they were bought for and cannot be converted to another size. They are valid for twelve (12) months from payment; buying more hours moves the expiry of all remaining prepaid hours to twelve months from the new purchase. Unused hours expire at the end of their validity and are not refunded. If you start a plan while you hold prepaid hours, they become added hours that do not expire while your plan is active; if your plan ends, they expire twelve (12) months after it ends. Your plan's monthly hours and any hours we gave you are used first, then added or prepaid hours, earliest expiry first.

Refunds, withdrawal and cancelling

Plans: within 14 days of your first payment, you get back what you paid less what you used. After that, cancel any time in Settings › Subscription; access runs to the end of the period you paid for.

Prepaid hours and voice packs: a full refund within 14 days if none are used, or less what was used. For voice packs, contact us to ask for it. One-time events and staffed services keep the terms in your order.

If you bought a plan or prepaid hours as an individual in the EEA or UK, this is your right to withdraw from the contract within 14 days. For plans and prepaid hours, use the same page: sign in and choose Withdraw from contract. Everyone else chooses Request a refund.

Add-ons

Add-ons such as interpreter seats, extra listeners, assisted setup and managed events are priced separately, are not paid from event hours, and are not reduced by volume discounts. Interpreter seats are priced per seat per event day. Extra listeners are a monthly addition to a plan and renew and end with it.

Events over 5,000 people

Prices shown for audiences over 5,000 are an estimated range. The price is confirmed in a written quote, and only the quoted price is binding.

User Conduct and Responsibilities

Maintain the confidentiality of access credentials
Not interfere with platform operation or misuse the service
Ensure that use of InterScribe complies with local laws and is appropriate for their context (e.g., use with minors, sensitive content)
Not use the platform to promote hate, discrimination, harassment, or violence based on race, religion, sex, sexual orientation, nationality, or disability
Not engage in unauthorized scraping, benchmarking, system probing, or malicious interference
Not impersonate others or misrepresent affiliations
Not introduce malware or attempt unauthorized access

InterScribe may investigate suspected misuse and may suspend, restrict, or terminate accounts that violate these Terms, our acceptable-use standards, or applicable law.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and restricting access to your account. You agree to accept responsibility for all activities that occur under your account. Our support team may access your workspace, and make changes in it, to help you. Each support session, and each change we make, appears in your workspace's activity log as made by InterScribe. You must promptly notify InterScribe of any unauthorized use or suspected security breach.

Accuracy Disclaimer

InterScribe uses AI-based tools capable of achieving high levels of accuracy under optimal conditions. However, translation and transcription results are not guaranteed and may be affected by variables such as audio quality, speaker accents, and background noise. InterScribe disclaims liability for any errors or misinterpretations. The system is not optimized for use with background music or non-verbal audio.

AI-generated outputs are informational and assistive only. They are not legal, medical, financial, emergency, or other professional advice, and should not be relied on as the sole basis for safety-critical or legally binding decisions.

Ownership and Licensing

As between the parties, Clients retain ownership of Customer Content (including transcripts, translations, and uploaded materials). You grant InterScribe a limited, non-exclusive, royalty-free license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Services in accordance with applicable law and your documented settings.

Feedback, suggestions, or ideas submitted to InterScribe may be used without compensation or obligation. InterScribe owns all improvements and developments arising from such feedback.

Platform Intellectual Property

All rights, title, and interest in and to the Service (excluding client-owned content) are and shall remain the exclusive property of InterScribe and its licensors. Clients are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. No part of the Service may be copied, modified, or used to build competing products.

Third-Party Services and Subprocessors

Amazon Web Services (AWS) for hosting infrastructure, speech-to-text, and text-to-speech services
OpenAI for natural language processing, summarization, and translation enhancements
Deepgram for speech-to-text transcription services and model training
Stripe for payment processing
ElevenLabs for AI voices, voice cloning and dubbing (Video translation only)

Clients acknowledge that approved subprocessors may process data as necessary to provide the Services. InterScribe maintains written agreements with subprocessors requiring confidentiality, security controls, and lawful processing obligations.

Model Improvement Program

InterScribe may use de-identified and aggregated service data to improve quality, reliability, and language performance. Where required by law, we rely on an appropriate legal basis (such as consent, legitimate interests, or contractual necessity) before using data for model improvement.

Clients may request restrictions or opt-out options for specific model-improvement workflows by contacting InterScribe. Certain restrictions may limit feature availability or require a revised commercial plan where additional isolation controls are requested.

Recording and Consent

Clients are solely responsible for complying with all laws and regulations governing notice, consent, recording, and retention of audio/video content in each relevant jurisdiction. When recording features are enabled, InterScribe acts as a processor on the Client’s instructions; Clients must provide required participant notices and obtain valid consents where required.

Interpretation Accuracy Disclaimer

InterScribe's captioning, transcription, and interpretation services—whether AI-powered or human-assisted—are provided to support communication and accessibility. They do not constitute an official, certified, or legal record. Clients are responsible for verifying the accuracy of any outputs for formal or legal use.

Ask: Viewer Questions and AI-Generated Answers

Ask lets viewers submit questions about a session; answers are generated by AI from the session's transcript. Organizers can see the questions viewers ask and the answers given, but never who asked: not the viewer's name, email, account, or language.

Questions and answers are stored with the session and are deleted when the organizer deletes the session.

AI-generated answers can be wrong and are not the speaker's own words. Organizers can mark a question as addressed, flag an answer, or answer a question themselves.

Organizers must not use Ask content, alone or combined with other information, to try to identify a viewer.

Referrals and partners

If you sign up through a partner's link or code, that partner is told your organisation's name, your plan, whether you are on trial or paying, and the amounts you pay us after tax and refunds, for the months set in the partner's terms and shown to you at sign-up. They earn a share of those amounts, which never raises your price. If you are an organisation, you get 5% off your first 12 months of subscription, and the partner's share is worked out on what you pay after that discount. A church keeps its church price and gets this discount only when its church network passes it on. The discount does not apply to venue licences, top-ups or one-time purchases, or when you use another promotion code. We tell you who referred you when you sign up and in your billing settings. A partner's link is remembered for 30 days after you open it.

Partners never receive your content: events, transcripts, recordings, chat or audience information. A partner is not our agent and cannot change your account, your plan or these Terms.

Indemnification

You agree to indemnify, defend, and hold harmless InterScribe and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights.

Data Security and Compliance

InterScribe applies commercially reasonable technical and organizational safeguards, including encryption in transit and at rest, access controls, monitoring, and incident-response procedures. Data may be stored or processed in Canada, the United States, or other approved regions depending on service configuration. If a confirmed security incident affecting Customer Content occurs, InterScribe will notify affected Clients without undue delay as required by applicable law.

Third-Party Links

The Service may contain links to third-party websites or tools. InterScribe is not responsible for the content, accuracy, or privacy practices of these third parties. Use of third-party sites is at your own risk.

Changes to Terms and Services

We may update these Terms or related policies from time to time. For material changes, we will provide notice (for example, by email or in-product notice) before the change takes effect, unless earlier changes are required by law or security needs. Continued use after the effective date of an update constitutes acceptance.

Limitation of Liability

To the maximum extent permitted by law, InterScribe’s aggregate liability arising out of or related to the Services will not exceed the total fees paid by the Client in the twelve (12) months before the event giving rise to the claim. InterScribe is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data, even if advised of the possibility. Nothing in these Terms excludes liability that cannot be limited under applicable law.

Force Majeure

InterScribe shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, strikes, internet outages, government orders, or other force majeure events. Performance shall resume as soon as reasonably possible.

Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from InterScribe. InterScribe may assign its rights or obligations at any time without restriction.

Entire Agreement and Severability

These Terms constitute the entire agreement between you and InterScribe. If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

Termination

Accounts may be terminated for violations of these Terms or applicable laws. In such cases, no refunds will be issued and continued use is prohibited. Provisions related to intellectual property, disclaimers, liability, and data rights will survive termination.

Governing Law

These Terms are governed by the laws of Ontario, Canada, excluding conflict-of-law rules. The parties will first attempt in good faith to resolve disputes informally. If unresolved, disputes will be brought exclusively in the courts located in Toronto, Ontario, and each party consents to that venue and jurisdiction.

Language

These Terms are written in English. Translations into other languages are provided with AI for convenience; if a translation differs from the English version, the English version applies.